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What happens next?
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You’ll receive an email from us within the next 30 minutes from your designated onboarding specialist. Please reply to this email with:
– Your current CV
– The job role or description you’re applying for
– Any notable achievements or key information you’d like us to highlight -
Your expert CV writer will then introduce themselves by email and may ask a few follow-up questions to ensure everything is tailored to your goals.
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You’ll receive your first draft via email, along with clear instructions on how to request edits or provide feedback.
Remember, you also get:
12 months of unlimited revisions – we’ll keep refining your CV until you’re 100% satisfied.
Need help? Simply reply to any of our emails or contact us directly at [email protected]
Got a Question?
We’re Here to Help.
Whether you have a query about your order, need help choosing the right package, or just want to speak to someone — we’re always happy to help.
Email: [email protected]
Contact form: please use the below form.
Support hours: Monday–Friday, 9am–5pm (UK time)
We aim to respond to emails within 24 hours.
Contact Form
💬 Our Support Promise:
We respond within 1 working day and always aim to resolve issues quickly. You’ll hear from a real person who understands your order — not an automated system.
Frequently Asked Questions
Q: I haven’t received my onboarding email — where is it?
A: Please check your spam or junk folder, as it may have landed there by mistake. If it’s not there, just contact us at [email protected] and we’ll resend it to you right away.
Q: How long does it take to receive my CV?
A: We deliver your first draft within 2 working days — or 1 day if you selected the 24-hour turnaround upgrade.
Q: What information do I need to send after ordering?
A: After placing your order, we’ll email you asking for:
- Your current CV (if available)
- A job advert or description of your target role
- Any key achievements or recent experience to highlight
Q: Who will write my CV?
A: A UK-based professional CV writer from our team will craft your CV. If you selected the Richard McMunn upgrade, Richard will personally check and approve your final CV before it’s delivered.
Q: Can I make changes to my CV after it’s delivered?
A: Yes! We offer unlimited revisions for 12 months after your order — just email us with your feedback and we’ll update your CV accordingly.
Q: Do you also offer cover letters and LinkedIn profiles?
A: Yes. You can add a cover letter or LinkedIn profile rewrite to your order at checkout, or purchase them separately later.
Q: I’ve made a mistake in my order — what do I do?
A: No problem! Email us at [email protected] or give us a call, and we’ll update your order details for you.
Q: I haven’t received my order email — where is it?
A: Please check your spam or junk folder. If you still can’t find it, just contact us and we’ll resend it right away.
Still Need Help?
If your question isn’t covered here, just get in touch — we’re here and ready to help you move forward in your career.