Privacy Policy – CV Made Easy

Last updated: 04/05/2025

At CV Made Easy (https://cvmadeeasy.co.uk), we are committed to protecting your privacy and handling your data responsibly. This privacy policy explains what personal data we collect, how we use it, and your rights under the UK GDPR.

1. Who We Are

CV Made Easy is a UK-based CV writing service operated by Intelligent HQ Ltd, trading as CV Made Easy.

We are part of a group of companies that includes How2Become Ltd, Intelligent HQ Ltd, and RAMM Enterprises Ltd. Data may be shared between these companies where necessary to support service delivery, such as customer service or CV writing. All shared data is handled in accordance with this privacy policy.

For any data privacy questions, please contact:
📧 Email: [email protected]

2. What Personal Data We Collect

When you use our website or services, we may collect the following personal data:

  • Your name and email address

  • Your postal address (if required for payment or communication)

  • Your current CV, career history, and job preferences

  • Payment and transaction information (via secure third-party processors)

  • Communication records (e.g. emails, support messages)

  • Course access data (e.g. logins, completion status for online learning tools such as LearnDash)

We also collect anonymised analytics data using tools like Google Analytics and cookies (see below).

3. How We Use Your Data

We use your personal data to:

  • Fulfil your order and deliver CV writing or related services

  • Provide access to online courses and downloadable resources

  • Contact you about your order or provide updates

  • Respond to customer service queries

  • Send you service-related emails (e.g. order confirmation, delivery)

  • With your permission, send you occasional offers or updates

We do not sell or rent your personal data to any third party.

4. Sharing Your Data

We may share your personal data between our group companies, including How2Become Ltd, Intelligent HQ Ltd, and RAMM Enterprises Ltd. This is done solely to support service delivery (e.g. CV writing, customer support, and quality assurance). All companies involved operate under GDPR-compliant policies and share a common approach to data protection.

We may also share your data with:

  • Trusted service providers like payment gateways (e.g. Stripe, PayPal)

  • Our email delivery provider (Amazon SES and WP Mail SMPT)

  • Learning platforms such as LearnDash for course access

  • Affiliate or referral platforms (e.g. AffiliateWP) — only if you opt in

  • Our team of UK-based CV writers, under confidentiality

All partners follow GDPR-compliant practices.

5. How We Store and Protect Your Data

Your CV and any personal information you provide may be downloaded or accessed by our writers or support team members in order to fulfil your order. This may involve temporary storage on secure, password-protected devices.

We may use third-party tools — such as Microsoft Word, Grammarly, ChatGPT, and LearnDash — to help deliver our services (e.g. proofreading, formatting, content delivery). These tools are used strictly within the scope of your service request and are not used to build profiles or share your data outside the service.

We may also communicate with you via email or phone to discuss your order or service needs. Our customer service number is linked to a secure business phone managed by a member of our UK-based team. Any information shared or accessed via phone is handled in line with our data protection procedures and only used to assist with your enquiry or order.

We retain your CV, course progress, and order details for as long as necessary to provide our service and support any future updates or reorder requests. Many of our customers return months or years later to update their CV or re-access resources, and retaining your file ensures we can assist you quickly and accurately.

If you would like your data to be deleted after your order is completed, or at any later time, you may contact us to request permanent deletion.

6. Cookies and Analytics

We use cookies to:

  • Improve site functionality and user experience

  • Track traffic using Google Analytics

  • Manage abandoned cart reminders and referral tracking

  • Support pricing localisation (e.g. via currency conversion tools)

You can disable cookies via your browser settings.

7. Your Rights Under UK GDPR

You have the right to:

  • Request access to your personal data

  • Ask for corrections or updates

  • Request deletion of your data (subject to legal or service limitations)

  • Withdraw consent for marketing emails

  • File a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, please email: [email protected]

8. Marketing Emails and Referrals

You will only receive marketing emails if you explicitly opt in. Every email includes an unsubscribe link.

If you join our referral programme, we may track referred traffic and reward you based on referral activity. You’ll always be asked to opt in before participating.

9. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be published on this page with the last updated date shown above.

10. Data Protection Contact

While we are not required to appoint a Data Protection Officer under UK GDPR, we take data protection seriously. If you have any questions or requests relating to your personal data, please contact us at:

📧 [email protected]

📍 Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UE